Refund policy
Return & Refund Policy — Sotevia
At Sotevia, we want you to be satisfied with your purchase. Please read our policy carefully before ordering.
No Returns
We do not accept returns or exchanges. All sales are final.
However, if you receive a damaged, defective, or incorrect item, we will send you a replacement or issue a refund.
Damaged or Incorrect Items
If your item arrives damaged or incorrect:
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Contact us within 7 days of receiving your order at info@sotevia.com.
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Include your order number, a brief description of the issue, and clear photos showing the problem.
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Once we verify the issue, we will arrange a replacement or refund at no additional cost to you.
Lost or Delayed Shipments
If your order is lost in transit or significantly delayed due to factors beyond our control (such as customs delays, weather conditions, or carrier issues), it is not eligible for a refund.
In these cases, we will gladly resend the product free of charge once the delay or loss is confirmed.
Please note that shipping times are estimates and may vary depending on your location and carrier performance.
Refunds
Refunds are only issued for defective or incorrect items that cannot be replaced.
Approved refunds will be processed to your original payment method within 5–10 business days.
Processing times may vary depending on your bank or payment provider.
Contact
For any questions about this policy or your order, please contact us at info@sotevia.com.