Shipping policy

Shipping Policy — Sotevia

Order Processing

All orders are processed within 1–3 business days after payment is received.
Please note that orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, shipments may be delayed by a few days. If there is a significant delay, we will contact you by email.

Shipping Times

Estimated delivery time: 7–20 business days, depending on your location.
Shipping times may vary due to factors such as customs, local postal delays, or holidays.

Please note that delivery times are only estimates and cannot be guaranteed.

Shipping Fees

Shipping costs are calculated at checkout based on your location and selected shipping method.
We may offer free shipping on certain products or promotions — details will be shown on the product page or at checkout.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with your tracking number.
Please allow up to 5 business days for tracking information to become active.

Wrong Address or Failed Delivery

Please make sure your shipping address is correct before completing your purchase.
Sotevia is not responsible for packages delivered to the wrong address due to incorrect information provided by the customer.

If a package is returned to us because it could not be delivered, the customer will be responsible for reshipping costs.

Lost or Damaged Packages

If your package is lost or arrives damaged, contact us at info@sotevia.com within 7 days of delivery.
We will investigate and offer a replacement or refund if appropriate.

Contact

If you have any questions about your shipment, please contact us at info@sotevia.com.